We do all we can to exchange or return items. If you’re
not satisfied, please follow these next few steps.
First, you must request a Return/Exchange Authorization
Number. This request can be completed easily with the
Return/Exchange Authorization Request Form below or over
the phone with a customer service representative
(877-278-3808). Your request must be completed within 30
days from the time your order was shipped. We do not
accept any returns which have not received an
exchange/return authorization number.
Next you need to identify
your situation:
Situation 1:
If you are exchanging items for
color or sizing changes and they are free from
manufacturer defects and/or order processing mistakes
you are eligible for an exchange, merchandise credit or
refund equal to the merchandise cost. You will be
responsible for shipping the product back to our
facility. Your replacement items will be shipped to you
via standard shipping methods. Expedited shipping will
be an additional expense to you.
* We
DO NOT accept exchanges/returns on washed, worn or items
damaged after receipt.
* We
DO NOT accept exchanges/returns on personalized items
free from manufacturer defects and/or processing
mistakes
Situation 2:
If you have received any items
with manufacturer defects and/or order processing
errors, you are eligible for an exchange, merchandise
credit or refund equal to the merchandise cost. We are
responsible for the return and replacement shipping
charges. Your replacement items will be shipped
according to the shipping method specified on the
original order. Expedited shipping may be given in
certain situations authorized under the discretion of
Artopia management.
* We
DO NOT accept exchanges/returns on washed, worn or items
damaged after receipt.
